The customer must have an on-line account and user profile established in order to login to RexelNet. If the customer does not have an account and user profile then the customer can:

a. Click on On-line Account Request – New Account to submit a request for new account setup.

b. Click on On-line Account Request – Existing Rexel Account to submit a request to establish an on-line account.

c. Contact the local area manager and/or sales representative to request an on-line account.

If the customer has previously established an on-line account and user profile then follow the below steps:

The customer will connect to the Rexel Mid-Atlantic Division Web Services page via www.rexelnet.com

The customer will proceed by clicking on the login link:

The customer will login with assigned account profile:

· On-line Account Request – New Account

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· On-line Account Request – Existing Rexel Account

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· On-line Account Request – Additional User ID

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· Password Request

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· Terms and Conditions

Rexel has established terms and conditions that govern the use of Rexel’s internet websites. The customer is requested to review the terms and conditions presented on the Welcome to Rexel Mid-Atlantic Web Services page.

To review terms and conditions the customer will click on “Terms and Conditions” link via Welcome to Rexel Mid-Atlantic Web Services page or click on link when viewing an on-line account request. After reviewing the terms and conditions checking the “I agree” button will indicate the customer’s acceptance of the terms and conditions and an electronic confirmation will be sent to the customer and Rexel’s Area Manager.

Figure 1: Acceptance of Terms and Conditions Process Flow

The following will describe the process and the activities by role player:

Customer Process

The customer will review Rexel’s web site terms and conditions and indicate that they accept the provisions set forth in this agreement.

The customer will connect to the Rexel Mid-Atlantic Division Web Services page then click on the “Terms and Conditions” link or click on link when viewing an on-line account request. After reviewing terms and conditions the customer will click on the “I agree” button to indicate the customer’s acceptance of the terms and conditions (refer to example below). An electronic confirmation will be sent to the customer and Rexel’s Web Services Administrator as a record of acceptance.

If the customer chooses not to accept the terms and conditions they may not use the websites on-line customer services; however the customer may utilize our services off line by contacting Rexel directly by phone, fax or in-person at the nearest branch.

Rexel Web Services Administrator Process

The web services administrator will be notified by the customer of acceptance or no acceptance of Rexel’s on-line web services terms and conditions and a record of this event will be archived by the web services administrator for future reference.

· Enter a Sales Order

The customer can enter a sales order via RexelNet after they establish an on-line account. After the sales order has been completed an email via RexelNet requesting processing of the requested sales order is sent to sales representative. The sales order is then entered into Rexel business system as an incomplete sales order. When the sales representative accepts and processes the order in the Rexel business system an electronic confirmation will be sent to the customer indicating the sales order has been processed.

Figure 2: Sales Order Request Process Flow

The following will describe the process and the activities by role player:

Customer Process

The customer enters a sales order utilizing their on-line account profile via RexelNet. The following steps will outline the required activities:

1. Customer connects to Rexel RexelNet web page via www.rexelnet.com

2. Customer selects login option.

3. Customer logins by entering their user identification, password, and on-line account number and clicking the “login” button.

4. Items can be browsed or searched:

a. Click on “Browse for Items” to search by categories, sub-categories, and/or clicking on “view items” link will list available products.

b. Click on “Search for Items” to search items by several options.

Note: Click on “Help” button for a detailed explanation of each customer services link.

5. Select a branch that will be used to delivery product by entering the branch number from a list of branches and clicking the “submit” button.

6. Choose “view items” from category search or select a search option from item search and click on “Goto” button to view products.

7. Locate the product and enter requested quantity and click on “add to cart” button.

8. When finished selecting products and quantities click on the “view cart” tab.

9. At this point the customer can save the order by clicking on “save order” button OR complete the order by clicking on the “complete order” button.

10. The customer can enter more products or change products on a saved order. Caution – a saved order will reflect product pricing and inventory availability as of the date product was added to cart and saved by clicking on the “save order” button.

11. To complete an order enter date required, ship to information, customer PO #, Job name, and click on “go to next step” button.

12. Enter payment information and click on “place order” button to process the order or click on “save order” to be completed later.

13. Your order is forwarded to sales representative for processing, an electronic confirmation will be sent to the sales representative (refer to below example).

-----Original Message-----

From: Debbie Bridges

Sent: Tuesday, April 12, 2005 9:04 AM

To: Debbie Bridges

Subject: New Web Order for review

A Web order has just been placed. Please reference work order #:272169

For Customer Number: 02451-000 REXEL/BRANCH CONSTRUCTION

For Branch Number: 05

Customer Contact: DEBBIE BRIDGES 301.390.4200

Please review and process this order promptly.

14. The customer will receive an electronic confirmation indicating an order has been received (refer to below test example).

-----Original Message-----

From: Debbie Bridges

Sent: Wednesday, April 27, 2005 8:35 AM

To: Debbie Bridges

Subject: Order Confirmation

Thank you for your order, DEBBIE BRIDGES

Your order is currently being processed. Please reference order #: 042705-711345

Your sales representative is DEBORAH BRIDGES dbridges@RexelUSA.com

Your order total is: $5.16

Order Total does not include sales tax or shipping and handling.

Ship-To Information

DO NOT SHIP

DEBBIE BRIDGES

UPPER MARLBORO, MD 999999999

Click here: http://www.rexelnet.com to log in.

Rexel Sales Representative Process

After the sales order has been completed by the customer an email via RexelNet requesting processing of the requested sales order is sent to sales representative. The sales order is entered via event processing into Rexel business system as an incomplete sales order.

The sales representatives monitor Rexel business system for internet orders in an incomplete status. The email sent to the sales representative is an alert that an incomplete sales order (order number identified in body of email) has been entered.

Sales representative finalizes the sales order (completes the order) and submits for processing within Rexel business system.

Rexel Credit Representative Process

The credit representative will resolve sales orders exceeding credit limits that are not automatically resolved by the Rexel business system. The sales order will then be forwarded to the shipping process. An electronic confirmation that the order has been processed will be sent to the customer.

If an order is not accepted for fulfillment the credit representative will notify the customer and area manager with an explanation and suggest corrective actions needed by the customer.

Rexel Area Manager Process

The credit representative will notify the customer and the responsible area manager when a customer’s order is not accepted for fulfillment. Credit will indicate why this request was not acceptable with an explanation and suggest corrective actions needed by the customer.

The responsible area manager will follow up with the customer to ensure the status of the order is clearly communicated to the customer. Area manager will collaborate with the credit representative devising a plan of attack to resolve the sales order issues.

Area managers will monitor and track on-line sales order requests to ensure a satisfactory closure to the customer’s request.

· Use a Sales Order as a Quote

The customer enters a sales order and saves the order following the same process described above in the sales order process (Refer to Sales Order Request Process). When the order is saved it will reflect current pricing and inventory availability for the selected branch. This sales order now represents a quote of products that were entered.

The sales order (representing a quote) can be completed by the customer and submitted to Rexel business system as an incomplete sales order. After the sales order has been completed an email via RexelNet will be sent to the customer confirming the sales order has been received.

This order will follow the same process as described in the sales order process (Refer to Sales Order Request Process).

Figure 3: Sales Order Quote Request Process Flow

4MemberOnly - A simple user registration and authentication script